Our Returns Policy & 90 Day Guarantee.

The Cartridge Warehouse will provide a replacement free of charge or refund the purchase price at our election for faulty products returned to us within 90 days of purchase subject to:

    * The product having not been refilled or tampered with.

    * Inspection and/or testing by us of returned product.

    * A Return Authorisation (RA) number being obtained by completing and sending the RA form.

    * A copy of the RA form together with a sample of faulty print accompanying the returned product.

Original shipping charges are not refundable and Purchasers are responsible for shipping charges back to us. We will pay the shipping charges on the replacement product.

Wrong Product

In the event of a Purchaser having ordered the wrong product, The Cartridge Warehouse will generally accept return of the product and credit the sale price (excluding the shipping charge) after deducting a restocking fee of $10. If the Purchaser orders replacement product of a similar or greater value to replace the wrong goods the $10 restocking fee will also cover the cost of shipping by standard method of the replacement product. Credits are at the discretion of Ultratech and are subject to:

    * The product being shipped back to us within 7 days of receipt by the Purchaser.

    * A Return Authorisation (RA) number being obtained by completing and sending the RA form.

    * A copy of the RA form accompanying the returned product.

    * The product and its packaging being as new when received by us.

    * The product being a generally stocked item of The Cartridge Warehouse.